First-of-its-kind insurance coverage helps build trust among buyers and sellers of crypto; 2022 Crypto Confidence Report reveals 45% of crypto users have experienced a service outage on a platform they use for trading crypto
NEW YORK — April 5, 2022 — Parametrix, the provider of technology downtime insurance, today announced Cloud Downtime Insurance for Crypto is available to insure crypto companies against cloud outages. Should a crypto exchange, wallet, DeFi or platform become inaccessible due to an outage of a public cloud provider, Cloud Downtime Insurance for Crypto from Parametrix would enable the crypto company to help protect its customers from losses. In addition, the 2022 Crypto Confidence Report, a survey sponsored by Parametrix, indicates trust is a top concern both for crypto users and non-users; Cloud Downtime Insurance for Crypto is designed to help build confidence in the crypto market.
In tandem with the launch of Cloud Downtime Insurance for Crypto, Parametrix sponsored the 2022 Crypto Confidence Report, a survey conducted by Propeller Insights of 522 consumers including both crypto users and non-users designed to shed light on current consumer perceptions of crypto and the impact of outages on consumer trust.
Service outages on crypto platforms play a big part in damaging consumers’ trust in and loyalty to crypto companies. Among survey respondents, 45% of crypto users have experienced a service outage on a platform they use for trading crypto and were unable to access their accounts or funds at some point in time. This directly impacts consumer loyalty and retention to their crypto platform of choice. When an outage occurs, 71% of crypto users said they would either withdraw all of their money from that platform once it became accessible again or switch to another platform, exchange or wallet after the outage ended.
Parametrix’s 2021 cloud monitoring data showed that, on average, one of the three major public cloud providers experienced an outage of at least 30 minutes every three weeks.
Trust is a major concern as crypto tries to go mainstream. Two-thirds (66%) of crypto non-users said they “do not trust crypto platforms, exchanges and wallets” while just 10% of crypto users feel the same way. But even among crypto users, trust is still a looming concern as the majority of crypto users (58%) reported they only “somewhat trust crypto platforms, exchanges and wallets.”
Parametrix’s Cloud Downtime Insurance for Crypto is designed to help eliminate the crypto trust gap. Parametrix shifts the risk of inaccessible platforms, exchanges, wallets, DeFi, and trade executions from the crypto companies to the largest reinsurers in the world – meaning if there is a cloud outage that renders them inaccessible, customers can be made whole. By leveraging insurance, the crypto industry can increase trust among its users.
Nearly two-thirds (65%) of all respondents said they would be more likely to buy, trade, or store cryptocurrency on a platform, exchange, or wallet that offered compensation if that platform became inaccessible due to a technology outage. Among crypto users, a whopping 89% reported they would be more likely to buy, trade or store cryptocurrency on a platform that offered compensation if it were to become inaccessible. More than half of crypto non-users (52%) agree, saying they would be more likely to engage in crypto activities through a company that has downtime compensation in place.
“Consumers and businesses are more likely to transact with crypto companies that have the trust and financial backing to ensure customers can be made whole in the event of an outage,” said Yonatan Hatzor, Parametrix co-founder and CEO. “Parametrix created Cloud Downtime Insurance for Crypto to help crypto companies build trust by maintaining cash flow to recover from a cloud downtime event, recouping revenue lost during an outage, and maintaining their reputation with customers.”
With Parametrix’s Cloud Downtime Insurance for Crypto, crypto companies predetermine their insurance coverage by setting in advance the per-hour coverage they need to cover financial damages of cloud downtime. If a cloud outage occurs, crypto companies quickly receive the funds they need. Unlike traditional claims, with Parametrix, there is no drawn-out claims process. Companies are indemnified within 15 business days, enabling them to recover losses, repair damages and reaffirm their commitments to customers and investors.
Parametrix cloud downtime insurance helps crypto companies:
In March 2022, Parametrix sponsored Crypto Confidence Report, a survey conducted by Propeller Insights, of 522 consumers in the United States including both crypto users and non-users to examine current consumer perceptions of crypto and the impact of outages on consumer trust. Propeller Insights provides quantitative and qualitative research, questionnaire design, survey programming, analysis and deliverables.
Parametrix is a pioneer in the monitoring and modeling of cloud providers and cloud-based services. Our platform automates risk assessment, pricing, and modeling of these sophisticated platforms. Parametrix continuously monitors a variety of third-party IT services across the globe to collect granular data on service interruptions. We generate real-time alerts on outage events, and provide access to valuable data sets. As a Managing General Agent and Lloyd’s Coverholder, Parametrix underwrites parametric insurance against outages of the cloud, CDNs, or e-commerce platforms, backed by major A-rated global insurers. Parametrix operates from offices in New York, Tel Aviv, London, and Munich.