Downtime Insurance for Payments Services
What Happens When Your Payment Service Goes Down?
What you do have control over is the outage-related financial risk which can be quite significant. A single hour of downtime can cost SMEs tens of thousands of dollars, while for larger companies the losses can add up to far more than that.
Do you really want to risk the financial exposure created by your payment provider’s downtime events? While they may compensate you with credits, you still need to cover an array of financial losses such as:
Downtime can strain your company’s financial reserves due to unexpected monetary exposures which increase the volatility of your cash flows.
Lost End-user Productivity
When services stop working, productivity grinds to a halt for employees who can’t do their jobs and for customers who can’t complete their purchases.
The need to offer compensation to customers in order to mitigate any damage to your brand’s reputation can directly affect your balance sheet.
Lost or Damaged Data
Downtime can prevent data from being captured, recorded and stored, requiring time-consuming work as people have to re-enter or reconfigure it later.
Lost Employee Productivity
Your IT and service teams need to shift from their normal working activities to figuring out how to support customers & bring the business back online.
Your customer service, marketing and sales teams need to handle the negative feedback and update clients, some of whom may never come back.
Our Policies Provide Certainty From Day One
What payment you will receive
Specify the coverage amount according to your business needs so you know exactly how much compensation you will receive
What damages are covered
Our policies cover every type of loss that results from 3rd-party outages including revenues, liabilities, productivity and more
What services/regions are included
Tailor the policy to your payment services so that you quickly receive a payout when your third-party provider is impacted
When the coverage kicks in
By specifying your preferred waiting period you can determine exactly how much downtime risk you want to retain on your side
When you will receive the payment
Once your policy is activated, you will receive your payment within 15 days without the need for a claims adjustment process
When you should make changes
We help you understand your downtime risks by providing actionable insights that help optimize your payment systems
How you can use the funds
The policy can be used to indemnify any financial loss, whether SLA costs, loss of income, overtime costs, or any other losses
How easy it is to expand coverage
Cover as few or as many services as you need at any moment, and easily add more as you scale up your payment usage
How reliable our monitoring system is
Our system continuously tracks the health of your payment services so you are alerted as soon as a downtime event occurs
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