Downtime Insurance for CRM Services

Having your Customer Relationship Management services available at all times is of critical importance, but you have no control over what happens when your CRM service goes down. This is where Parametrix comes in with our simple, smart and affordable policies for businesses that rely on cloud-based providers for their activities and need to quickly get back to business after an outage!

What Happens When Your CRM Service Goes Down?

What you do have control over is the outage-related financial risk which can be quite significant. A single hour of downtime can cost SMEs tens of thousands of dollars, while for larger companies the losses can add up to far more than that.

Do you really want to risk the financial exposure created by your CRM provider’s downtime events? While they may compensate you with credits, you still need to cover an array of financial losses including:

Lost Revenues

Downtime can strain your company’s financial reserves due to unexpected monetary exposures which increase the volatility of your cash flows.

Lost End-user Productivity

When services stops working, productivity grinds
to a halt for both internal and external users who
are unable to access the services they need.

Customer Compensation

The need to offer compensation to customers
in order to mitigate the damage to your brand’s reputation can directly affect your balance sheet.

Lost or Damaged Data

Downtime can prevent data from being captured, recorded and stored, requiring time-consuming work as people have to re-enter or reconfigure it later.

Lost Employee Productivity

Your IT and service teams need to shift from their normal working activities to figuring out how to support customers & bring the business back online.

Reputational Damage

Your customer service, marketing and sales teams need to handle the negative feedback and update clients, some of whom may never come back.

Our Policies Provide Certainty From Day One

What payment you will receive

Specify the coverage amount according to your business needs so you know exactly how much compensation you will receive 

What damages are covered

Our policies cover every type of loss that results from 3rd-party outages including revenues, liabilities, productivity and more

What services/regions are included

Tailor the policy to your CRM systems so that you quickly receive a payout when your third-party provider is impacted

When the coverage kicks in

By specifying your preferred waiting period you can determine exactly how much downtime risk you want to retain on your side

When you will receive the payment

Once your policy is activated, you will receive your payment within 15 days without the need for a claims adjustment process

When you should make changes

We help you understand your downtime risks by providing actionable insights that help optimize your CRM systems

How you can use the funds

The payment can be used in any way you see fit, whether it is to cover SLAs, pay overtime, or apply it to other business activities

How easy it is to expand coverage

Cover as few or as many services as you need at any specific moment, and easily add more as you scale up your CRM usage

How reliable our monitoring system is

Our system continuously tracks the health of your CRM services so that you are alerted as soon as a downtime event occurs

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Want to learn more?

Learn more about the only affordable coverage for the rapidly growing downtime risks created by third-party cloud-based providers

Learn more about coverage for downtime caused by cloud service providers such as AWS, Azure and GCP

Learn more about coverage for downtime caused by ecommerce service providers such as Shopify and BigCommerce

Learn more about coverage for downtime caused by third-party payment service providers such as Stripe and PayPal

Learn more about coverage for downtime caused by CDN service providers such as Cloudflare and Fastly

Downtime happens.
We make sure you’re
financially protected.

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